I thought I’d heard every possible story from tech support people – until today. A great new CMS tool, Remix, has come out with an update. I visited their site today seeking a solution and was told that tech support was unavailable. Seems their town of Surat India is under TERRORIST ATTACK. That’s a first.
Here is the message:
“The WP Remix 2 has received a good praise, suggestions and support from the valuable clients since its release. At WP Remix site, we have support forum for any and all queries that the buyer might have and I have been providing in time support to all the queries generated by the users.
Unfortunately, the city where I live has some bad news. My city is under terrorist attack and many live bombs (nearly 25) has been detected in past 3 days as you can see in the following news websites.
Though I wish to provide support in time, the circumstances are as such, I might not be able to come to office for few days and as a result, I might not be able to provide support in time.
I request all the existing buyers to co-operate in this situation and also would request to active support forum members to help each others as much as you can.
Again, I appreciate the warm support of all the people, and hope to the things get well soon.”
Wow. We take much for granted in our sheltered existence – but the threat posed by extremists impacts the lives of all of us. I hope my friend in India is soon back at his desk and that his company continues to prosper.
– Carl Melville / Blogvious
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